Applications Trainer - ServiceNow

Shift:

Applications Trainer - ServiceNow

Join Our Team as a ServiceNow Training Specialist!

Are you passionate about empowering others through clear, impactful training that bridges the gap between complex IT systems and everyday users? At Nebraska Medicine, we're seeking a dedicated self-starter who thrives on creating user-friendly resources, hosting engaging webinars, and advocating for end-users to make technology accessible and intuitive. If you love the challenge of turning technical updates into practical, easy-to-digest materials--like tip sheets, process documents, and live sessions--and find fulfillment in helping a broad organization, including clinicians and IT teams, navigate ServiceNow effectively, this remote role offers the autonomy to identify training needs and drive meaningful improvements. While the focus is on your enthusiasm for customer service and education rather than deep technical expertise, your efforts will directly enhance how our teams deliver exceptional patient care. Join us in fostering a collaborative, supportive environment where your communication skills and attention to detail make a real difference!

Details: Applications Trainer - ServiceNow

• Candidates must reside in NE or IA
• This is not a fully remote position - MUST BE ABLE TO WORK ON CAMPUS
• Preferred consideration will be given to applicants with ServiceNow training experience
• Resume REQUIRED for consideration

Why Work at Nebraska Medicine?

• Together. Extraordinary. Join a team that values your skills, delivering exceptional care through collaboration.
• Leading Health Network Work with the region's top academic health network, partnering with UNMC to transform lives through education, research, and patient care.
• Dignity and Respect: We value all backgrounds and experiences, reflecting the communities we serve.
• Educational Support Enjoy up to $5,000/year in tuition assistance, a 35% discount at Clarkson College, and career advancement opportunities with covered educational costs. Enjoy support for your personal growth within the organization, from those just starting their healthcare careers to those who are years down the path.

Be part of something extraordinary at Nebraska Medicine!

This ServiceNow Applications Trainer will design, develop, and maintain system training for new and current end-users for assigned applications across the Nebraska Medicine enterprise and community connect partners. This includes the development and maintenance of designated application materials, assessments, training support documents, e-learnings, and other educational materials. Responsible for preparation and evaluation of Credentialed Trainers for designated applications at Nebraska Medicine and our community connect sites. Assist the Applications Training Lead with additional job functions such as attending application and/or project team meetings. Assist the Credentialed Trainers with additional job functions such as some classroom training, providing at the elbow support to end users, administering test outs and assessments, or other training related tasks. Communicate changes and/or updates needed to training environment build to Applications Training Leads in a timely manner. Communicate changes and/or updates made to training environment build and associated curriculum in a timely manner.

Required Qualifications: Applications Trainer - ServiceNow

• Minimum of three years nursing, allied health or business systems experience OR three years applications training or instructional educational experience required.
• Bachelor's degree or associate degree AND equivalent combination of education/experience (one year of education equals two years of experience) required.
• User is able to pass the appropriate application assigned credentialing sessions within three months of hire required.
• User is able to pass the appropriate curriculum certification within six months of hire required.
• Strong written and verbal communication skills with individuals and groups of all educational levels and backgrounds required.
• Ability to adjust communication method and content to end-user education level, preference, and need required.
• Attention to detail, organizational, and presentation skills required.
• Ability to present training in front of large groups of professionals required.
• Ability to problem-solve on the spot and effectively adapt to changing environment and training needs required.
• Excellent interpersonal and team building skills required.
• Self-directed and able to carry out job responsibilities with little or limited direction required.
• Proficiency with Microsoft Office required.
• Currently licensed as a Registered Nurse in the state of Nebraska or current compact state license OR appropriate allied health license in the state of Nebraska only as required in accordance with appropriate degree required.

Preferred Qualifications: Applications Trainer - ServiceNow

• Experience developing and facilitating classroom, online, and one-on-one training preferred.
• Experience with a formal Learning Management System and experience utilizing Epic preferred.
• Bachelor's degree in nursing or allied health field, healthcare or business administration, health sciences, information technology, or education preferred.
• Experience with formal learning management systems and the use of e-learning applications (Captivate, Articulate) preferred.
• Prior Epic application or curriculum certification preferred.
• Experience with an electronic medical record preferred.
• Ability to retrieve and effectively communicate organizational policies, procedures, and business operations preferred.
• Experience developing adult learning curriculum is preferred.
• Analytical skills specific to troubleshooting application issues preferred.
• Knowledge and experience with healthcare information systems preferred.
• Knowledge of operational healthcare/clinic workflows preferred.